Frequently Asked Questions

The goal is YES! We prefer to have the unit complete put together upon pick-up or delivery.

Some clients have asked to DIY the storage rack themselves and that is an option. In these cases, we prepare all the wood pieces and send clients with screws and instructions. Think Ikea!

Yes, we deliver for a fee. Depending how far the delivery location is from Shelby Twp, MI will dictate the price.

When asking for a quote, let us know your zip code and whether the unit will go into a garage, basement, or another facility type.

There is an extra labor fee for installs. It’s rare when a rack fits down a basement stairwell. In cases like this, we construct the unit onsite. We do this all the time!

We do our absolute best to have this done IMMEDIATELY - usually we have a 24 to 72 hour turnaround.

In some cases, clients have a preferred timeframe and we work within that.

If your custom wood rack system is more complex, that does take more time. We do stay in constant communication with you so we are on the same page.

Yes, we do require a 50% down deposit. This helps with supply purchases and ensures the build is on our schedule.

The final payment is due at pick-up or delivery.

At this moment, no. We want to ensure a smooth process and want no customers lost in the shuffle. In future, we hope so!